Returns & Exchanges
We want you to love your LifeStraw apparel, which is why we offer a 30-day window for returns or exchanges on all unworn items with original tags attached. Our streamlined process ensures your sustainable fashion journey remains effortless from start to finish.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to return or exchange.
Print Your Label
Once your request is approved, download and print the prepaid shipping label provided via email and secure it to your original packaging.
Ship It Back
Drop off your package at any authorized carrier location, ensuring all items are safely tucked inside to prevent damage during transit.
Receive Your Refund
After our warehouse team inspects your return for quality, your refund or exchange will be processed within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing